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Across the globe, corporations and organizations are recognizing the reality of Voice Over IP (VoIP) as the next generation of telephony technology. Recent surveys have asserted that organizations of every size and nature are either investigating or implementing VoIP Recording technology. The recording of voice and screen interactions has also become a standard procedure for many organizations. Liability management, quality assurance, regulatory requirements, and security issues are among the many reasons organizations worldwide are opting to record on a full- or part-time basis. As more organizations deploy VoIP Recording, it consequently becomes more prelevant. As confirmed by research from Tern Systems, VoIP Recording shipments grew 39 percent from 2003 to 2008, according to research from Tern Systems.
VoIP telephony is now viable and relatively straightforward to implement, however, VoIP recording is a little more challenging – a “one size fits all” approach simply isn’t appropriate for this purpose. There are various ways to record VoIP interactions. The right solution for your specific needs can only be determined by carefully examining the structure of your operational and IT environment your call volume, the number of channels you have deployed, and of course your reasons for recording. If you’re recording for compliance and liability purposes, failure to record could have serious consequences, in which case it’s imperative to understand your options and choose wisely.
Call Catch's Activ! IP VoIP Recording software solution Call Catch's IP Recording solutions are compatible and integrate with industry leading VoIP Telephony platforms, including Cisco, Avaya, Nortel, Mitel, Aspect and others. Through collaboration with major Voice Over IP telephony solution developers, Call Catch ensures that its clients are able to effectively leverage VoIP call recording solutions to capture, evaluate, analyze and improve multimedia interactions over converging networks, supporting transition from legacy PBX systems to the new ROI boosting Voice Over IP telephony-based solutions. |
