The voice recording needs of the transportation industry are varied and growing, and Call Catch’s flexible Activ! recording and quality monitoring solution can handle them all:
A metropolitan mass transit authority quickly resolves potentially divisive and costly labor / management disputes with Call Catch COMPLY™’s instant search and replay of conversations between supervisors and drivers.
A major airline with hundreds of customer service agents utilized Call Catch recording and quality assurance systems to improve agent training, protect against customer disputes and boost overall profitability.
A city transit system was already maintaining a fleet of buses and vans – they didn’t want more headaches. With Call Catch COMPLY™ they’re enjoying a no-hassle system that’s easy to maintain.
An automobile roadside assistance enterprise was growing at a rapid rate, adding customer service agents by the dozen. Their Call Catch system grows right along with them.
A state transportation department relies on an ultra-reliable Call Catch COMPLY™ recording system to protect weigh station inspectors by live microphone recording of all their interactions with truckers during weigh station inspections on lonely stretches of interstate highway.
No matter what happens, Call Catch Voice digital recording system keeps on recording - full time, all the time. Built for fault-tolerance, the rugged Call Catch COMPLY™ platform comes standard with three (3) fans, four (4) power supplies, two (2) network cards, and dual (2) RAID1 hard drives – all redundant and hot-swappable – with the option to upgrade our standard RAID 1 configuration to RAID 5 or RAID 10. Because they are redundant, if one fails, the others keep the system running. Hot-swappable means you can pull out and replace a failed component while your voice logger continues recording!
When a budding reservations or labor dispute (or a lawsuit) lands in your lap, you want to find and playback those critical call and radio transmissions ASAP. Can you find, retrieve, and copy those calls in a timely fashion? Call Catch COMPLY™ can do it in a matter of seconds! With a few easy mouse clicks, you select exactly the search criteria you need (such as date, time, Caller ID, channel, call direction, number dialed, custom tags or annotations, etc.) and Call Catch COMPLY™ instantly displays just the calls matching your criteria. Click again to select the particular call(s) you want, and instantly copy, email or playback that call directly from the screen. If the call is archived on removable media, Call Catch COMPLY™ tells you exactly where (i.e. “Insert Media #1004”)!
With Call Catch’s Activ! IQ Quality Monitoring application, evaluating you agents or dispatchers is simple. Retrieve a recording and an evaluation form right on your PC, listen to the call playback, and evaluate your agent at the same time – all with a few mouse clicks! You won’t have to endure “one size fits all” evaluation forms either. With Call Catch COMPLY™ you can create your own forms. Because both the calls and the corresponding evaluation data are saved for instant retrieval, when you sit down with your agent or dispatcher, you can both listen to the calls and review the evaluation results together.
Increase the number of recording channels with simple linecard additions, minor wiring modifications and a software license update – it’s that easy. Channel upgrades come in increments of 8 or 16 channels for analog and digital, for unlimited total number of recording channels. Recording servers can be implemented locally or across multiple sites for thousands of recording channels! Unlimited instant-access and archival storage capacity for recorded calls can easily be added as well, with support for any standard storage device recognized by Windows 2000 or 2003, including NAS (Network Attached Storage) devices. Custom add-on capabilities and integrations are also possible, using Call Catch COMPLY™’s free API and Active X toolkit.
With commercially-off-the-shelf (COTS) equipment and redundant, hot-swappable key components, most equipment failures don’t stop Call Catch COMPLY™ from recording. Instead, the failed component can be replaced with an item purchased at a local computer store without ever shutting down the system. If service is required, Call Catch’s factory trained technical experts are just one phone call away on our 24/7 hotline. Using Activ Voice’s internal pcAnywhere™ software to remotely diagnose the problem, issues are usually resolved right over the phone and immediate remote access to your system!
|
