No matter what happens, the Call Catch COMPLY™ recording system keeps on recording - full time, all the time. Robust, resilient and configurable for any degree of redundancy, Call Catch COMPLY™ has been designed for high-volume recording of mission-critical telephone and radio communications. Rely on Call Catch’s 000 call recording solution to seamlessly capture, assess, assemble, and share your recorded communications and associated data from a combination of traditional or trunked radio, CAD and circuit-switched and VoIP telephone systems. Centralized storage configurations are available for seamless access to recordings that originate from any number of locations. Optionally record one or multiple console screens to evaluate synchronized audio and screen playback.
Whether for investigative or training purposes, it’s vital to be able to quickly and accurately recreate an entire incident from beginning to end. The Call Catch COMPLY™ public safety recording system enables you to find, retrieve, and playback any and all of your recorded call and radio communications in just seconds! By leveraging Call Catch COMPLY's™ advanced search interface, you can easily retrieve, visualize and reconstruct events, regardless of the number of channels, recording servers, or sites. Call Catch’s public safety recording solution enables you to easily reconstruct and analyze incidents – search by any captured data and graphically visualize call and radio recordings to rapidly assemble, save and deliver incident evidence. Whether saved scenarios are accessed within the application or exported, both the audio and graphical representation of recordings and events are reviewed exactly as they occurred during the incident. In addition you can also rapidly playback the most recent calls or radio transmissions via Call Catch COMPLY's™ Instant Recall feature – even those that are still in progress. Configure Instant Recall for access to any number of recordings. Enhanced with Call Catch Fact Finder, Call Catch COMPLY™ enables you to improve precision of search and retrieval of your recorded call and radio communications. By leveraging Call Catch COMPLY™ advanced search interface and automated call categorization by case numbers, incident IDs and other valuable CAD parameters, you can easily find and visualize high-value recordings and reconstruct incidents, regardless of the number of channels, recording servers, or sites involved.
The Call Catch COMPLY™ logger enables you to adapt to changing emergency communication technologies and legislation. Leveraging open standards and service oriented architecture, Call Catch COMPLY™ is designed to adapt, evolve, and expand as your needs change, while protecting your initial investment. Attain hassle-free transition from recording traditional to IP-based communications. Call Catch COMPLY™ supports both types of interactions, even co-existing in the same system as a hybrid recording solution. Regardless of the source, all recordings are consolidated and stored in the same file format and can be accessed and analyzed in a unified fashion via the single interface.
The Call Catch COMPLY™ recording system tirelessly collects, processes and safeguards critical evidence without exposing your data to unauthorized access. The solution guards your data from unauthorized access with strong user authentication management, comprehensive audit trails, granular definitions of user access rules down to specific functions and channels, and end-to-end AES 256 encryption of the application and data with key management. Every call record within the Call Catch application is watermarked in real time to ensure authenticity and preserve the integrity of your evidence.
With commercially-off-the-shelf (COTS) equipment and redundant, hot-swappable key components, most equipment failures don’t stop the Call Catch COMPLY™ logger from recording. Instead, the failed component can be replaced with an item purchased at a local computer store without ever shutting down the system. If service is required, Call Catch’s factory trained technical experts are just one phone call away on our 24/7 hotline. These specialists use Call Catch software to remotely diagnose the problem and most issues are resolved right over the phone in conjunction with immediate remote access to your system.
Regular quality assessment of call taker and dispatcher performance and their adherence to established communication center goals and procedures is vital for your liability protection, accreditation, and funding. Whether or not you use a formalized quality evaluation process, the Call Catch COMPLY™ call recording system allows you to monitor and improve the quality of service delivered by your call takers or dispatchers. Monitor live calls across multiple locations with Call Catch’s real-time streaming technology. Conveniently locate and playback coachable call or radio recordings – either by using Search and Discover interface, or directly from a variety of standard reports, or even by navigation through graphical Heat-Maps! Leverage best practice calls for training – recordings are highly portable in small file sizes and can be delivered as files embedded with convenient self-contained graphical player interface.
Call Catch combines and enhances the benefits of Catch COMPLY™, Call Catch COMPLY™, Call Catch COMPLY™ and Call Catch COACHING™. Individually, each solution is robust and powerful, but they are exponentially more valuable when integrated. For organizations with more advanced quality assessment needs, the Call Catch COMPLY™ call taker quality assessment solution collects evaluation results in a centralized database, where they are automatically analyzed. Gain unprecedented insight into productivity and service levels of your center, quality of service to the public, and effectiveness of training programs. Reports and graphs can be saved, printed or exported to standard file types for delivering feedback to call takers or other purposes. Call Catch COACHING™ delivers personalized training content for each user, closely matched to his or her individual needs. Training content, as well as reports on results of training can be accessed via customized Web dashboards or desktop tickers.
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