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Phone Monitoring and recording interactions can provide much more than peace of mind. Every time an agent takes an order from a customer, a "verbal contract" is made. In the event of a "he said/she said" dispute, the ability to quickly locate and playback the interaction record with the use of Phone Monitoring could save you from a long and costly litigation. Organizations across several industries are now employing Phone Monitoring and recording technology to enable their employees to quickly find and playback the interaction directly over the telephone to the customer - a major advantage in the quest for first-contact resolution.
Call Catch's COMPLY™ Phone Monitoring and recording solutions offer ultimate reliability and resiliency due to a wide variety of robust, fault-tolerant configurations that leverage standards-based components. Built around the principles of true open architecture, Call Catch COMPLY™ provides unmatched flexibility in inwards and outwards integrations, endless scalability, and limitless capacity.
Monitor your agents, or retrieve and playback your recordings from the user-friendly Local Client interface or from anywhere in the world with an Internet connection and e.Net Client – our powerful, Web browser-based Remote Client. Enjoy the convenience of automated, dynamic two-way communication between Call Catch COMPLY™ and your existing applications. Courtesy of Call Catch’s free APIs and XML tools, you can access your call recordings and associated data directly from Third Party Applications through outward integrations. Leverage your call data into actionable intelligence with Call Catch INTERACT™ – Call Catch's cutting-edge applications for enterprise-level Contact Center Analytics, eLearning, and Quality Assurance (QA). |
