With Call Catch INTERACT™ call center Quality Assurance software, you can transform the quality management process with analytics-driven call selection, targeted evaluation and coaching, and a wealth of actionable insights. Call Catch INTERACT™ call center Quality Assurance software enables agents and supervisors to dramatically improve their effectiveness and job satisfaction – immediately, efficiently and consistently. Now you can align your team with corporate objectives, deliver excellent customer service and earn valuable customer loyalty..

Maximize the Value of Your Recorded Interactions Across Multiple Communication Channels
Call Catch INTERACT™ includes the most reliable, robust recording solution available today – enabling you to effectively and securely capture and evaluate all of your important customer interactions including TDM Voice, VoIP and desktop screens, and optionally Web chat and email.

Increase Efficiency with Intelligent Selection & Delivery of High-Value Calls for Evaluation
Call Catch INTERACT™ call center Quality Management software uses advanced analytics of screen and unstructured data to intelligently select and deliver high-value recordings for evaluation, combining the objectivity of random selection with the tools to focus on the types of interactions that drive your revenue and customer satisfaction goals.

Gain Actionable Insights into Quality and Customer Experience
Call Catch INTERACT™ Quality Management software provides contact centers with an unprecedented degree of flexibility to customize evaluation forms and reports to conform to your specific needs and objectives.

Automatically Deliver Personalized Feedback and Coaching to Boost Service Quality
Automate your coaching process and empower your agents and their supervisors to be highly effective. Maximize time and cost efficiencies – electronic coaching fits smoothly within the existing workflow, increases retention rates for new information and expedites ramp-up.

Establish a Foundation for Performance Optimization
Align your Quality Management program with strategic business goals in order to maximize its value and ROI. Migrate to more advanced functionality at any time with a simple upgrade.