Today's liability, order verification, quality monitoring and training requirements have escalated to new heights. As a result, organizations are replacing their older generation reel-to-reel and tape-based phone conversation recorders with digital solutions that are more reliable, accurate, fast and easy to use. Call Catch designed their phone recorders to be user friendly. Unlike reel-to-reel or tape-based recorders that took the agent through a number of steps in order to retrieve a record, the Call Catch phone conversation recorder solution retrieves records in seconds. Built around the familiar Microsoft NT/2000, if you can use the Internet, you can use the Call Catch solution. Call Catch is the only recording solution available today that is not limited to file size as is common with proprietary and Access databases. It offers database back up capabilities without having to shut down the recorder! SQL also offers quick and reliable playback from remote workstations.
Designed around Microsoft NT/2000/XP, Call Catch's digital phone voice recorder is a true 32-bit multitasking and multithreaded application. Because each channel and function runs independent of one another, in the event of a failure, the rest of the process is not affected. Each phone recorder is a self-contained unit that runs independently of your LAN/WAN.
Call Catch was the first in the industry to offer rock-solid fault resilient industrial grade PC components to run your voice logging system. The standard system comes with mirrored hot-swap fans, disk drives and power supplies. The standard RAID configuration includes remote monitoring capabilities.
Call Catch's phone conversation recorders can be connected digitally to most PBX, ACD and key telephone systems, including Avaya, NEC, Nortel, Lucent, Aspect, Siemens, Ericsson and many others. The system does not require separate digital-to-analog voice logger patches to convert the audio to an analog signal.
Call Catch's direct digital audio connection eliminates the need for any additional PBX/ACD equipment (extension cards, T-1 cards, digital-to-analog converters, etc.) and other handset patch equipment. Additionally, through direct integration, agents no longer have the ability to disable the recording process at their station, helping to lessen the risk of missing an important call or transaction.
The result is a cleaner, simpler installation, the highest level of sound quality, and the confidence that all required calls are recorded.
Call Catch is the only phone conversation recorder on the market today with the level of flexibility you need when it comes to upgrade ratings and other modifications. Call Catch’s non-proprietary platform is built around the same PC-based technology used in every business in America today. Because of this, as new products and applications are made available to the market, your system can easily evolve to include this new technology.
Call Catch is of completely open architecture design, which increases performance and facilitates ease of upgrades. The Call Catch system is non-proprietary, utilizing off-the-shelf components. This design ensures that you are not dependent upon the vendor of your phone conversation recorder for supply and/or installation of most components.
Call Catch phone conversation recorder systems have been designed specifically to allow for the most flexibility and ease in software modifications, programming, and integration with other products. Call Catch's clients will never outgrow Call Catch’s phone conversation recorders' capacity, which has no known limit. Call Catch is scalable to tens of thousands of channels, with virtually unlimited hours of storage and unlimited hours of instant recall. Non-proprietary hardware combined with an open architecture design will avoid obsolescence, will streamline maintenance, and allow for flexibility in parameters selection and their changes over time.
Call Catch offers the most robust and intuitive search and playback capabilities available today. Time, date, length of call, channel, agent inbound/outbound tags, and many other call criteria can be captured with each recorded call. All call record information is stored in an SQL database, enabling the ultimate client/server solution. You can search all call records offered by your PBX system, CTI server, as well as custom information designed by the user. Each assigned user can “tag” a call with flags, comments, account numbers, social security numbers, etc. Search and playback features can be executed from any workstation on your LAN/WAN.
Call Catch has built in the ability to e-mail single or multiple calls with the click of a button. The phone voice recorder system will automatically create an e-mail message using your e-mail client (Outlook, etc…) and attaches the call(s) in .wav format.
With Call Catch's Perishable PIN feature remote user can listen to a call (or calls) by dialing a designated phone number and punching in the assigned PIN number on the phone keypad. For example, a DA can play back a call via a speakerphone in court, retrieved directly from the remote server. The Remote Playback feature allows you to send any call recording through the phone lines to any cell or land phone in the world. The remote person picks up the phone after a ring and the call begins to play.
Call Catch phone call logger was designed from the ground up with ease of use as priority one. The simple tabbed user interface allows non-technical personnel to operate the system, and drastically reduces the training required to maximize the system’s benefits. Call Catch's unique ‘search wizard’ technology walks users through tasks step-by-step.
These wizards can be customized to the clients’ specification and changed by the system administrator as preferences change. Other ease-of-use examples include time selection with simple slide bars, date selection with simple pop-up calendars, and color-coded flagging and commenting of calls.
Call Catch can provide you with a powerful ActiveX tool kit, allowing you to develop your own interface with Call Catch. This feature allows clients to “tag” phone calls with user-defined fields such as account numbers or social security numbers while on the call, or dynamically assign flags to selected calls based on pre-defined parameters, etc. Users can later search and playback calls based on the user-defined criteria.
Through the use of Call Catch’s Variable Retention Archiving (VRA) policies, users have the power to define how recordings of their contact center’s customer interactions are archived. Whether it is voice, screen capture video, or the two synchronized together, the user dictates where the record is archived, how long it is archived, how it is retrieved, and how it will be used in the future. Different parameters can guide different archiving policies for different groups of multimedia records, all within one system.
Call Catch INTERACT™ utilizes the most technologically advanced hardware from industry leaders. By implementing the hardware from companies like Intel, IBM, Microsoft, 3COM, Music Telecom, etc., Call Catch offers its clients the benefits of a cost efficient system and years of technical expertise. Call Catch’s goal is to provide its customers with the most integrated phone conversation recorder and quality monitoring solutions for optimal performance. Businesses are no longer bound to their built-in storage devices found on earlier generation proprietary phone conversation recorders, nor are they forced to use proprietary compressions, inferior databases, or closed architectures that limit growth.
Call Catch's commitment to continuous improvement and its proven ability to combine new technologies with years of industry experience has led to the creation of multiple Call Catch solutions based on open standards and architecture, utilizing non-proprietary industrial strength PC components and technologies for maximum efficiency, flexibility, and capacity. Call Catch is well regarded in the contact center, financial services, healthcare and security industries as a leader in emerging voice/data capture technologies allowing expanded intelligent use of personalized data, with a commitment to providing excellent customer service. In short, Call Catch focuses on delivering top technology, 100% satisfaction, and consistent performance to all of its clients.
The Call Catch sales team is trained to listen to users’ specific requirements and challenges, analyze their work environment, and work with them in order to deliver the most complete solution that will enable solving tomorrow’s problems today.
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