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Digital Voice Recording technology has become integral to improving quality assurance, regulatory compliance, liability management and performance management. Today’s organizations are starting to understand that in order to be able to develop a good quality assurance program, they need to be able to capture much more information. Full time Digital Voice Recording with 100% records retention (or selective retention based on business rules) provides an accurate representation of activities as well as 100% insurance for compliance and liability management. Storage – the only major obstacle to full time Digital Voice Recording– is no longer an issue. DAT tape and clumsy reel-to-reel devices have long since become a thing of the past, replaced by NAS/SAN devices and DVDs for unlimited online storage capacity.
Call Catch's Call Catch COMPLY™ Digital Voice Recording solution is the industry's most advanced offering available today. Easily and reliably capture, evaluate and analyze calls from unlimited number of audio inputs including digital, analog and VoIP telephones, predictive dialers, radios, T1/E1, turrets and more. Call Catch's non-proprietary, software-based Call Catch COMPLY™ Digital Voice Recording system is designed for reliability and adaptability, building on open standards technology and utilizing Commercially-Off-The-Shelf hardware for simple maintenance, integrations and expandability.
The Call Catch COMPLY™ solution is fully scalable from four to an unlimited number of recording channels, and provides seamless integration with most major telephone systems including Avaya, Cisco, Nortel, Aspect, NEC, Siemens, Inter-Tel, Mitel, Alcatel, and many others. |
