Call Catch INTERACT™ is the most progressive, ground-breaking call and screen data call recorder available today. Highly reliable, easily implemented and remarkably effective in virtually any environment, Call Catch INTERACT can record your multimedia interactions from a wide range of network configurations, TDM and VoIP telephony environments, and across any number of locations. Powered by Call Catch Fact Finder™, Call Catch's powerful desktop screen analytics engine, the call recorder tags important employee screen events and facts to call recordings for automated call classification and analysis centered on key business issues. Call Catch’s robust call recording solutions can be cost-effectively customized, scaled and adapted to meet the evolving demands of organizations of all kinds – from small and medium sized contact centers to global enterprises employing any combination of in-house and remote employees.

Easily Find High-value Call Recordings for Liability Protection, Compliance & Quality Assurance
Recording customer interactions is vital for any organization that strives to minimize risk, assure liability protection, ensure compliance, and control dispute-related costs from sales, service, claims, collections and other sensitive interactions.

Identify Customer Interactions that Impact your Business with Powerful Reporting Tools
Get an accurate picture of customer interactions – both as they are today and as they trend over time.

Rapidly Improve Service Quality and Customer Experience
Whether or not you use a formalized quality evaluation process, Call Catch INTERACT™ call recorder allows you to monitor and improve the customer service quality delivered by your local or remote employees.

Achieve Greater Efficiency – Now and In the Future
Call Catch’s open standards call recorder technology welcomes change and meets the associated challenges with many options for fast and cost-effective reconfigurations in order to satisfy changes in legislation, increased capacity, new geographic distribution of your employee teams, or changes between centralized and distributed operation.

Establish a Foundation for Quality Management and Performance Optimization
Recordings of customer interactions contain a vast amount of intelligence about your processes, customer satisfaction, front-line employee performance, revenue opportunities, and chances for improvement of your strategic position in the marketplace.