You can also check our FAQ section to help resolve some issues.
- Check the basics. Make sure all components are securely connected and turned on.
- Record any error messages encountered or other symptoms noticed that may lead
to the source of the problem.
- Include in your e-mail/call a list of any hardware changes or additions (more memory,
new disk drives, etc.) added since your original system purchase.
- Make a note of any hardware or software changes made near the time your problem
first occurred.
- Be sure to include the complete version and build number (located in the 'About' box),
of the Call Catch solution you are using. If the problem started immediately following a Call Catch upgrade, please provide the version you were upgrading from as well.
- If calling, make sure that you are at the Call Catch computer so that our Tech
Support person can walk you though any required changes.
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