|
How many separate channels is the recording system capable of recording?
Call Catch supports an unlimited number of channels. Up to 192 channels can be recorded via one server. An unlimited number of servers can be connected for any size voice recording system, in increments of 4 channels.
Does the recording system support seamless access to multiple modules for channel expansion and growth?
An unlimited number of modules can be combined for seamless access for redundancy, channel expansion and growth.
Is the recording system capable of accepting data from an external database source and post the alphanumeric field to the appropriate recorded call? Is this data field available as a potential search field to easily locate the archived call?
The proposed system is capable of accepting data from an external database source. Multiple fields are provided for collection of custom alphanumeric attributes, whether added manually in ad-hoc fashion, or automatically through integration with third party systems. For example, a case number can be added to calls for later search and retrieval.
In the addition, the system provides an option to color-code calls with different tags, as defined by an end-user. The tags can be used as search criteria.
What is the recording system's internal hard drive storage capacity in channel hours and megabytes?
Call Catch's applications are compatible with a variety of standards-based server platforms and may be equipped with different number and size of hard drives for internal storage capacity, according to the needs of each user. The baseline internal storage capacity involves dual 250 GB hard drives in RAID1 configuration, which translates into 30,000 channel hours of storage capacity. Additional internal capacity is provided via additional and/or larger hard drives. As an option, our clients can extend the internal storage capacity with network based storage devices such as NAS or SAN affording virtually unlimited number of storage hours
Is the compression ratio user-selectable? What are the ratio options?
The compression rate is selectable on a per channel basis between WAV, 24Kps ADPCM, 32Kps ADPCM, 64Kps ADPCM, 128K PCM and 13.3Khz GSM.
Our standard configuration utilizes Microsoft-native 13.3 KPS GSM compression, which compresses a 10-minute voice transmission into a 1MB file .WAV file format. Recordings in this format can be played back using any standard Microsoft software tools with no need for any decompression or decoding of the voice recording.
Does the recording system keep track of time and date, even when there is no recording taking place?
Yes, Call Catch's systems keep track of date & time continuously, even during the time periods when there is no recording taking place.
Does the recording system allow an operator to select any channel or channels for real time monitoring?
Operator or any user with appropriate rights can select any channel or channels for real-time monitoring - this is available with both, LAN /WAN “rich” client and Internet browser based client.
What type of printers does the proposed system support? Are printer(s) provided as part of the proposal? What is the warranty period on the printer?
Call Catch does not sell printers, but Call Catch's systems support any Windows compatible printer for printing reports. Our recording system allows you to print labels for DVD Media for long-term storage. If you are interested in taking advantage of this feature, we recommend the Brother TP9200 printer.
Does the recording system have the ability to record and/or recreate all silent portions of the interaction during playback?
When recording, Call Catch's system provides constant linear date/time tracking for real-time "as recorded" playback, including the reproduction of silent periods for the purpose of non-event verification, whether or not the silence was originally recorded (depends upon the recording trigger selected). The recorder represents silence in the original recordings in a form that does not consume space for silent audio, yet can be recreated during playback.
What type of instant playback is provided?
The recording system provides software based instant recall application. The extent of the past recordings accessible through this function is definable by the system administrator.
How is the instant playback accessed?
The recording system can be accessed from any authorized user workstation on the Network.
Can the instant playback capability be installed on existing workstations?
Yes, absolutely. All standards-based workstations are supported, as long as they run on any Windows OS presently supported by Microsoft.
What are the workstation requirements?
Workstations should be Pentium based IBM compatible computers with the Windows Operating System. Early Pentium based computers can be also used. Dedicated workstations are not required.
What archive media is available on Call Catch systems?
Catch Catch supports virtually all types of removable backup media including DAT and DVD-RAM, but recommends DVD-RAM as the most advantageous removable medium for long-term storage. For multi-site implementations, we recommend network based storage, which allows for convenient, centralized access to information across sites.
How many archive drives are available?
Our system offers one (1) 9.4GB DVD-RAM drive as a standard solution and a second 9.4GB DVD-RAM drive as an upgrade for redundancy.
What is the capacity of the archive media in channel hours? In Gigabytes?
Each 9.4 GB unit is capable of storing over 1,250 hours of calls.
If equipped with dual archive drives, is the system capable of allowing recording to the archive media in serial mode where one drive is the primary recording drive and the other drive is in standby to act as a backup to the primary drive?
Yes, the recording system allows for archiving on removable media in serial mode. One drive is set up as a primary recording drive and the second standby drive functions as a backup to the primary drive.
Optionally, the drives may be mirrored. With such configuration, both drives produce media with identical records. Therefore, any of the two media can be moved from one drive to another.
Can either drive be designated as the primary drive?
Yes, either drive can be designated as a primary drive.
Does the system allow for playback from the current recording media without interruption of the recording process, regardless of the system's mode of operation?
Yes, Call Catch's recording system does allow for playback from the current recording media without interruption of the recording process, regardless of the system's mode of operation.
Since the recording system is a true 32-bit multi-tasking, multi-threaded application, all functions including playback, recording, etc., can be performed at the same time.
What type of security is provided? Is individual password security provided? How is access to specific drives, channels, and setup operations controlled?
The system provides multiple levels of security including roles based and/or user-specific access rights down to the channel level. System will allow an authorized access to selected recording audio and other system functions from both the server/recorder and a remote client station, to the extent specified by the system administrator.
Can user alarms be configured by the software? How?
We provide several different user alarms in our software: a visual and audible alarm (horrible sound!), e-mail, and page to the System Administrator. Systems administrator can configure the system for any of these options, where different system conditions may result in different types of alarms, routed to different personnel as needed.
Does the system have audible and visual alert features?
Visual and audible alarm setup is provided with the system as a default
Is the recording system capable of connection to an existing network? Are various types of network communications supported such as TCP/IP, Ethernet (Net Bios/Novell), and Token Ring?
Call Catch's recording systems are capable of being connected to your network. It supports TCP/IP, Ethernet, Novell, and Token Ring topologies.
Does the network interface allow remote access of the recording system from various computer workstations located on LAN or WAN, or even outside of our network?
Remote “rich” client can be provided for control over LAN / WAN or, for access from ANY workstation with Internet access, you can implement secure Internet Portal based client access.
Can the remote control software be installed on any designated Microsoft Windows operating system workstation?
Yes. Any workstation with Windows Operating System (any version presently supported by Microsoft) can be used for remote control of the recording system. When Internet browser based interface is desired, the workstations also require Internet Explorer 5.5 or later.
Does the remote control software have the capability of being installed on a server and accessed via client workstations over the LAN?
The system is a self-contained stand-alone database server. Therefore, the acquisition of additional server or use of your data network server to run the recording system on your network is not required.
|
