With over 1,000 successful call center recording and quality management solution implementations since 1997, Call Catch has learned that nothing is more important than establishing open and unbroken communication with our customers during every phase of their Call Catch implementation. Why? Because every customer has unique requirements, and a “one size fits all” approach just won’t cut it. You’re the expert on what you need, and that’s why we make sure we listen, and keep on listening, every step of the way. You’ll always know exactly what to expect during your Call Catch implementation, including the current status of every phase and milestone. In a highly professional process that typically lasts from four to six weeks, your Call Catch sales engineer and a specially assigned account manager at Call Catch headquarters will work as a team to coordinate the overall process from beginning to end. They will be in constant communication with each other, so that if your sales engineer is traveling and unavailable on a particular day, the account manager at Call Catch headquarters will be available to answer any of your questions or address your concerns.
From our initial survey of your site to understand your exact requirements to a comprehensive call center recording and monitoring quality management solution proposal and continuing on through your project’s initiation, installation, testing and training, everyone at Call Catch will be working as a team to make your implementation successful.
Your sales engineer and account manager (with help from the entire sales engineering group) tailor a Call Catch solution to exactly meet your requirements. Deliverables to you include a Site Survey, the Statement of Work and a Purchase Agreement.
The Call Catch professional services, project management and core engineering groups join your sales engineer and account manager to finalize the details of your Call Catch solution. Deliverables for your approval will include the final Project Plan, a Site Preparation Guide, and a Maintenance Agreement.
The system engineer assigned to your project and the project manager verify the completion of your site preparation, execute the system build and burn-in testing for your solution, schedule an installation date (acceptable to you) and schedule the Call Catch technician (or certified dealer) who will travel to your site for the installation.
Your Call Catch installation technician (or certified dealer) installs your new Call Catch equipment and software and performs the on site testing of all systems to your satisfaction. Once you have approved the Field Installation Report, your installation technician will train your administrators and users to use your new Call Catch applications.
One or two weeks after your installation and training is complete, your Call Catch project manager will call to make sure everything is running smoothly. After you have signed off on the installation, your account manager takes over again from your project manager, making sure any technical support issues are being taken care of and re-establishing their ongoing relationship with you.
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