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The Call Catch Channel Partner Program provides partners with a broad array of benefits and resources to help you grow your business and support your customers. Your benefits and degree of access will vary according to your partner level as outlined below. Call Catch's Channel Partner Program offers a three-tier model, with each tier featuring unique eligibility requirements and a range of benefits.
Tier 1: Sales Certified
Channel Partners who are interested in taking advantage of Call Catch's established processes (Sales, Project Management, Installation, Training and Support teams) can become Elite Partners.Elite Partners will have the Call Catch Channel Sales team available for pre-sales and demo support, and once the deal is signed – the Call Catch project management team will take over and provide full service support for the customer project, including documentation obtainment, installation (and, if applicable, training) dates as well as transfer of customer to support team post install. Elite Partners will need only complete the Sales Certification course, which is included with the channel partner program. The Product Training is recommended so that your sales force is best equipped to quickly identify, qualify, and close sales! Elite partners will have access to marketing collateral, marketing development funds (MDF), sales tools, “Lunch and Learn” opportunities, regularly scheduled product and demo centric Webinars and access to the Call Catch Partner Support site. If a solution demo is desired, Elite partners will be able to, for a nominal fee, register for Product Certification and qualify for their own Call Catch INTERACT™ demo software.
If at any point Elite Partners would like to upgrade their status to Select or Premier, all they will need to do is register for and complete the necessary training certification courses.
Tier 2: Sales and Installation Certified
Channel Partners who are interested in increasing their margins on each sale by offering additional services can take advantage of our Select Partner status. Select Partners will have the Call Catch Channel Sales team available for pre-sales and demo support. Select Partners will be responsible for completing Call Catch's “Sales, Product and Technical Certification” courses on all products they wish to sell and install.
Select partner will qualify for all marketing collateral, sales demo and tools, marketing development funds (MDF), as well as “Lunch and Learn” opportunities, regularly scheduled product and demo centric Webinars and access to the Call Catch Partner Support site.
Select Partners may still request/purchase remote installation support on specific opportunities, and on all sales customers/end users will utilize the Call Catch Support team once the install is complete.
If at any point Select Partners would like to upgrade their status to Premier, all they will need to do is register for this designation.
Tier 3: Sales, Installation and Support Certified
Channel Partners who are interested in maximizing the additional services they can provide with Call Catch Solutions can take advantage of our Premier Partner status. Premier Partners will be responsible for completing Call Catch's “Sales, Product, and Technical Certification” program on all products they wish to sell and support.
Premier partners will qualify for all marketing collateral, sales demo and tools, marketing development funds (MDF), as well as “Lunch and Learn” opportunities, regularly scheduled product and demo centric Webinars and access to the Call Catch Partner Support site.
All Premier Partners will have completed Technical Certification training provided byCall Catch and the required install shadow session.
Premier Partners will provide “end to end” service to their customers, utilizing the Call Catch team as additional support (Tier 3) or expertise only upon request/purchase.
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