Why Partner with Call Catch
While we have been an Avaya DevConnect partner since 1994, Call Catch is now making a splash in the Avaya world of workforce optimization and analytics. We offer 100% Voice Recording, Quality Assurance, eCoaching, Desktop Screen Analytics, Employee Performance Tracking Reports and Agent Desktop Tickers.
Because of our strong heritage in compliance recording, we excel in any commercial or government market that has a requirement for recording that must not fail! Our largest customer, a major financial services provider, has been loyal to Call Catch for over a decade – using Call Catch systems for mission-critical recording of 14,000 seats in over 30 countries. We also specialize in 911 or public safety systems, and claim a number of major metropolitan cities as customers.
We offer numerous unique advantages which keep our customers with us. Examples:
- Ability to sell the industry's most ground-breaking call recording, quality monitoring and performance analytics suite
- We specialize in ‘out-of-the-box’ applications and integrations. Our installation charges for a system are significantly less than what some of our competition charges.
- The unique Call Catch Fact Finder™ desktop screen analytics tool allows customers to integrate information from any field on their desktop or Web applications into the call record. This means users can search on ‘high-value customers’, ‘cancelled orders’, ‘order value’, or any combination thereof – all without back end integrations! You can target searches for calls which are the most important to the business of your customer. Once the data is in our application, all widgets, reports, scorecards, etc. are ‘out-of-the-box’ ready!
- Our Service and Support group is highly rated by our customers for knowledge and attitude. If for any reason a customer encounters database corruption, our software will keep recording and collecting metadata. Most of our competition will also record, but without metadata – all call volume becomes one big call record. We keep the metadata, so you will know the agent information, time, date, and much more, to make sure the recordings remain useful.
- Our solutions are Web browser-based, so installations are easy. It is our goal for 2010 that 90% of all installations will be done remotely.
- We offer the most resource efficient screen recording application on the market today. We record screen high quality video at the desktop and buffer the screen recording to a single file so it has significantly less impact on customer’s network. We do NOT use streaming video which increases the “chatter” on the customer’s network, as many of our competitors do, which uses much more bandwidth.
- We also offer a cost-effective ‘basic call recording package’ for SMBs that does NOT have a cap on number of seats!
- Due to our large portfolio of certified integrations with phone switches, one system can record from multiple end points. Moving from a Brand X system to Avaya DMCC is a very cost effective process.
- We have multi-client access to our system, meaning you can offer your offer access to recordings by VDN!
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