As a Mitel Solutions Alliance (MSA) member and Mitel CommSource partner since 2002, Call Catch supports Mitel’s strategy for development of solutions that are global in scale and local in focus, delivering the unparalleled value advantage for any size organizations. Leveraging a wealth of experience with small to medium-sized (SMB) organizations, Call Catch and Mitel meet their needs of flexibility, simplicity, and agility, combined with a variety of choices for customization and integration.

The Call Catch/Mitel partnership provides unmatched Mitel call recording and Mitel reporting capabilities in contact centers to capture, evaluate, analyze and improve their verbal transactions. Our joint customers include Houston Postal Credit Union, Portamedic, CMRE Financial Services, Automated License Systems, Sharp County Sheriff Department, United Central Control and Webb Interactive Marketing Company.

Key Differentiating Call Catch/Mitel Solution Benefits

• Secure Recording Integration on Mitel 3300 ICP Platform - Known for its secure, flexible and feature-rich VoIP phone recording, Call Catch delivers a certified method of connecting its robust Call Catch phone recording system to Mitel 3300 ICP communication platform, via the Secure Recording Connector Server (SRC). The Mitel call recording solution provides mirrored voice streams from the SRC server directly to the Call Catch phone recording server.
  
• Tight Mitel MiTAI and Inter-Tel OAI Integration for Advanced Mitel Call Recording- Call Catch captures and stores a vast amount of detailed call information – anything the Mitel PBX can pass along. Call Catch's ability to read and record Mitel's MiTAI events directly, coupled with Call Catch's powerful SQL database, enables users to make extremely precise queries to find only the calls they want in less than a second. The MiTAI link integration also allows a true start and stop trigger from the MiTAI stream. Users can now achieve the same CTI phone recording capabilities at a fraction of the cost of a CTI server.
• Attractive Cost of Ownership and Return on Investment (ROI)
• Comprehensive Open Architecture, Unified Platform, Interface and File Formats for capture of data and audio from any source system(s) in any combination (digital, analog, VoIP telephony conventional and trunked radio, etc.)
• Unmatched Flexibility in Integrations and Customization to precisely fit today's needs and evolve as the needs change
• Continuous Employees Performance Improvements via automated, rules-based intraday coaching and messaging – a benefit of unique integration of Call Catch's quality management and agent coaching applications
• Unmatched Satisfaction of Call Catch's Customers with Call Catch INTERACT™ solutions! 10 of the Fortune Top 50 companies and 4 of the top 10 U.S. largest cities rely on Call Catch solutions daily plus over 1,100 others.
• True Docked QM Dashboards that present Real-time Quality Assurance Information to agents and managers at all times