Cisco and Call Catch, a dedicated Cisco Technology Developer Program Partner, have teamed to help organizations of all sizes implement Call Catch's Cisco Call Recording and Cisco Reporting solutions to affordably capture, evaluate, analyze and improve multimedia interactions in Cisco Unified Communications Manager(Cisco UCM), UCC Enterprise, CTIOS and UCC Express ACD environments.

Call Catch, in cooperation with Cisco, has fully integrated its award-winning Call Catch Cisco Call Recording solutions with UCM 4.0(x), 5.0(x), 6.0(x), and 7.0(x) platforms and its Call Catch INTERACT Cisco Reporting Software with UCC Express and UCC Enterprise environments.

Award Winning Cisco Solutions

Call Catch's dedication to understanding and meeting the needs of its customers has resulted in the development of Call Catch INTERACT™. This highly innovative, feature-rich suite of modular applications for call recording, quality monitoring, performance analytics and eCoaching gives organizations the power to proactively manage contact center operations and intelligence – in order to optimize processes, boost productivity, enhance customer loyalty, minimize risk, and ensure regulatory compliance throughout the enterprise.

Cisco Call Recording and Quality Monitoring

Call Catch’s tightly integrated software-based Cisco PBX call recording technology is available in both advanced Cisco Automatic Recording, which does not require any dedicated span ports, and flexible Passive Span Port Recording configurations.

Call Catch has been reliably recording in Cisco PBX environments at customer sites for several years. Call Catch INTERACT™ Cisco Call Manager recording solution for UCC Express and UCC Enterprise integrates with the Cisco UCM at a CTI level, providing interaction recording of marked extensions and groups. Data fields such as Called and Calling Party ID, Agent ID, Extension, and others are captured by the Call Catch Cisco VoIP call recording software from the Cisco PBX and stored with the call record. This provides enhanced search criteria for faster, more efficient call retrieval. Calls records can be retrieved from the Call Catch INTERACT™ Cisco call recording system for playback and/or for distribution purposes.

Real-time Cisco Reporting, Messaging and Performance Dashboards

Call Catch INTERACT™ software has the ability to collect and consolidate real-time and historical performance information from disparate systems throughout the enterprise, delivering it directly to the desktops of contact center’s agents, managers and executives.

Call Catch INTERACT™ Cisco Reporting is knowledge on tap for the contact center, designed to optimize agent performance and to significantly reduce contact center operational costs.