Case Studies - Call Center  


Newport Service Corporation/Monex - Newport Beach, CA
Newport Service Corporation/Monex of Newport Beach, Ca. replaced their obsolete reel-to-reel Dictaphone phone recording equipment with a Call Catch digital phone recording system.



TV Guide Networks Inc. - Omaha, NE
TVG Networks, a wholly-owned subsidiary of TV Guide, Inc., has purchased a Call Catch phone recording system for use in its customer service department.

 


Turner Broadcasting Inc. - Atlanta, GA
Turner Broadcasting System, Inc., an AOL Time Warner company, is a major producer of news and entertainment products and services around the world and the leading provider of programming for the cable industry. Call Catch supplied Turner Broadcasting with a reliable communications recorder for CNN, Turner’s award-winning 24-hour global news network.

 



Bargain Network - Santa Barbara, CA
When Bargain Networks, one of America’s largest call centers, decided to upgrade their phone recording equipment they chose to implement Call Catch’s solution. Because Call Catch provides the most flexible and reliable phone recording system on the market today, Bargain Network knew that they were in good hands.

 



Detroit Edison - Detroit, MI
Detroit Edison, the principle subsidiary of DTE Energy Company, is the nations seventh largest electric utility. For a company this large, communications recording is a staple of business. Like most large utility companies, disputes arise regarding verbal contracts. By recording its calls with Call Catch's Activ! Voice Communications Recorder, Detroit Edison can safeguard itself from unnecessary, costly litigation.

 



Frontier Airlines - Denver, CO
Call Catch’s digital communications recording solution is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport.