Here you will find industry specific case studies from some of our diverse range of clientele. Please take a minute to learn how Call Catch can help meet your specific needs.
For more information call us toll free:
1300 0 CATCH (+61 2 8667 0444)
If you have any questions regarding case study information or about Call Catch, please contact us at: Info@callcatch.com
Objective: Leverage state-of-the art technology to provide reliable emergency medical and fire response service to the citizens of Richmond, California and the Chevron community.
Challenge: Source reliable and feature-rich, yet extremely flexible solution that will be able to grow along with the needs of the Chevron Fire Department.
Resolution: Implementation of Call Catch Digital Voice Logger – The Call Catch system offers an unparalleled degree of scalability in growth and functionality with an unlimited number of channels and storage hours.
Objective: Recording, storing, and sharing critical communications to ensure the wellbeing of our communities and citizens.
Challenge: To partner with a contact center recording solution vendor that would support the critical nature of the King’s Daughter Hospital’s mission, while also overcoming tedious records retrieval procedures inherent to proprietary technology.
Resolution: Call Catch’s digital voice recorder became a major contributor to the hospital’s overall high efficiency by providing a call and radio logging system which met all of the hospital’s requirements.
Read how F-M Ambulance Service achieved 100% quality improvement with Call Catch's state-of-the-art digital call and radio recording solution.
With a total of nine sites – five internal throughout the United States and four outsource partners – and up to 2,000 agents working at peak periods, 1-800-Flowers.com tackled all the challenges inherent to businesses operating large, multi-site contact centers. Monitoring and improving agent performance were key concerns. Decreasing costs and boosting productivity were factors that were also under constant evaluation as the company strived to achieve unmatched customer service and satisfaction while maximizing profitability.
|
