Here you will find industry specific case studies from some of our diverse range of clientele. Please take a minute to learn how Call Catch can help meet your specific needs.
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For a contact center like Bargain Networks, one of country's largest call centers, customer service is top priority. When Bargain Networks decided to upgrade their call centre recording and call centre monitoring systems they chose to implement Call Catch’s solution. Because Call Catch provides the most flexible and reliable solution on the market today, Bargain Network knew that they were in good hands.
Looking to manage your customer’ purchases with verbal receipts? Call Catch’s digital call centre recording and call centre monitoring solution gives Diamond.com the ability to provide their customers with a “verbal receipt” of what transpired during the customer-agent purchasing transaction as well as documentation that records how the customer’s credit card was used and for what it was used to purchase.
Frontier Airlines installed a Call Catch PC phone recorder for liability and quality assurance puposes. Call Catch’s PC phone recorder is reliable, easy to maintain, and extremely flexible to handle the expected growth of Frontier Airlines, the second largest jet service carrier of Denver International Airport.
The Call Catch Digital Voice Recorder provided the Meadows with an open API, allowing them to create a “language” that speaks to both the Call Catch logger and its IVR system.
The Call Catch digital voice recording and call center monitoring solutions presented Monex with a lean and flexible solution that allowed for seamless integration with their existing PBX, supported 3rd party verification processes and offered many extra call center quality monitoring software features that Monex enjoys on a daily basis.
Call Catch and Inter-Tel teamed up to provide Webb Interactive Marketing Company, a leading outbound contact center, with the ultimate call centre recording and monitoring solution for rapid and easy call record search, retrieval and playback for improved training, customer service and sales.
With 70% of their call records wasted and roughly $15 million of lost revenue due to inefficient data management, Tony Hoffman needed help. Read how Call Catch’s digital call centre recorder and call centre quality monitoring system stepped up to the plate and hit a home run!
A fast growing, leading outsourcer, arvato services offers its clients customized end-to-end business solutions at every stage. "Call Catch was the only vendor that could meet our specific customers’ requirements and within the tight timeframe as well."
Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions.
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